Privacy policy.
1. Introduction
This Privacy Policy outlines how Fullguide DBS (“we,” “our,” or “us”) collects, uses, discloses, and protects personal and professional information submitted by users of our website and services. By using our platform, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following categories of information:
• Personal identification: name, email address, phone number, business affiliation
• Professional credentials: dental license number and state
• Uploaded data: CBCT scans, STL files, DICOM files, treatment plans, communications
• Technical data: IP address, browser type, usage logs, and session activity
3. How We Use Your Information
Your information is used solely for:
• Providing services (implant planning, surgical guide design and manufacturing)
• Case communication and customer support
• Identity and licensure verification
• Billing and invoicing
• Improving our platform functionality and security
We do not sell or lease your personal information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure. File storage and sharing are conducted through HIPAA-compliant, encrypted systems (e.g., Onehub). Access is limited to credentialed personnel with defined roles.
5. Sharing of Information
We do not share your data except in the following cases:
• To fulfill our services (e.g., internal clinical consultants or support staff)
• As required by law or legal process
• With third-party service providers under binding agreements to support our HIPAA compliance
• With regulators if legally compelled under court order or subpoena
6. Data Retention
We retain uploaded case data and user information for a minimum of seven (7) years to comply with federal and Florida state dental recordkeeping regulations unless a longer retention period is required or requested by the client.
7. Patient Data and HIPAA
If you submit patient information (PHI), you affirm that you are authorized to do so and that you have obtained the necessary written consent from the patient. Fullguide DBS acts as a Business Associate under HIPAA and complies with all relevant privacy and security requirements. BAAs are available upon request.
8. Your Rights
You may request access to or deletion of your non-clinical personal information by contacting us. For patient data, requests must comply with HIPAA and applicable medical record access rules.
9. Cookies and Tracking
Our website may use cookies or similar technologies for session management, security, and analytics. These tools do not collect PHI or sensitive clinical data.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any information.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with a revised effective date. Continued use of our site after updates constitutes your acceptance of the new policy.