Terms of service.

1. Acceptance of Terms

By accessing or using the Fullguide DBS website or services, you agree to be legally bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services or access the website.

2. Nature of Services

Fullguide DBS provides digital treatment planning and manufacturing services for custom dental implant surgical guides. We do not provide medical or dental care, diagnosis, or treatment. All clinical decisions, including the appropriateness of a surgical guide, remain the sole responsibility of the licensed treating provider.

3. Eligibility

Our services are available only to licensed dental professionals or authorized staff operating under a licensed dental provider. By using our services, you represent that you are legally authorized to submit patient case data and approve surgical plans.

4. Clinical Responsibility

Fullguide DBS manufactures custom devices based on the data and approval provided by the treating dentist. We do not assume responsibility for the quality of submitted data, clinical appropriateness of the plan, or surgical outcomes. The treating dentist assumes full legal and professional responsibility for guide use.

5. HIPAA & Patient Data

You agree to comply with HIPAA and all applicable privacy laws when submitting patient information. You affirm that you have obtained appropriate written consent from the patient for use and disclosure of PHI before uploading any case materials to Fullguide DBS.

6. Guide Fit, Sterilization, and Use

You are solely responsible for performing a try-in of the guide prior to surgery and for ensuring proper sterilization according to provided guidelines. Failure to verify guide fit or to follow sterilization protocol may compromise patient safety and void any reprint eligibility.

7. Refunds and Reprints

No refunds will be issued once a case enters the design phase. Reprints are available within 14 calendar days of delivery under specific conditions and subject to our review. See our full Refunds & Reprints Policy for details.

8. Membership Plans

Membership plans are billed on six-month contract terms. Changes require 30 days’ written notice. Fullguide reserves the right to suspend or terminate service for violations of these terms, nonpayment, or abusive conduct.

9. Intellectual Property

All designs, software, content, and intellectual property developed or used by Fullguide DBS remain the property of Fullguide DBS. You may not copy, distribute, or reverse-engineer any aspect of our platform or deliverables without written permission.

10. Limitation of Liability

Fullguide DBS shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our services. Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fullguide DBS and its employees, contractors, and affiliates from any claims, liabilities, or damages arising out of your use of our services, your clinical decisions, or violations of these Terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida. All disputes shall be resolved exclusively in the state or federal courts located in Hillsborough County, Florida.

13. Modifications

We reserve the right to update or revise these Terms at any time. Continued use of the website or services after any changes constitutes your acceptance of the revised Terms.